[Nut-upsuser] nutdrv_atcl_usb

Charles Lepple clepple at gmail.com
Sat Nov 1 11:12:22 UTC 2014

On Nov 1, 2014, at 1:30 AM, jani wrote:

> Hi Charles,
> I just bought a UPS that announces itself as 'ATCL FOR UPS' with VendorId of 0001.  It seems to be a re-badged unit manufactured by Guangdong East Power company, and besides the little brand stamp it looks identical to: 
> http://eastups.com/en/productshow.aspx?CateId=473&Id=164&PCateId=447
> It came with a windows cd containing the windows software entitled UPSmart2000I version 3.7 and while I haven't installed it the screenshots show that you can get input and output voltage and battery voltage information out of the thing.
> The problem is the nutdrv_atcl_usb driver out of nut 2.7.2 doesn't seem to function, I get the following in my logs:
> Nov  1 16:28:49 microserver nutdrv_atcl_usb[2242]: Warning: excessive comm failures, limiting error reporting
> Nov  1 16:28:49 microserver nutdrv_atcl_usb[2242]: Communications with UPS lost: Query to UPS failed
> Is there anything I can do to help troubleshoot the issue?

Please run (as root) 'killall nutdrv_atcl_usb' and re-run the driver with the debug level set to at least 2: /path/to/nutdrv_atcl_usb -a name -DD 2>&1 | tee nutdrv_atcl_usb.log

Then, please gzip and send the log as an attachment (to keep the size down, and to prevent the lines from getting mangled). Also, the output of 'lsusb -vvv -d 0001:0000' (run as root) would be useful for comparison.

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