[Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U

[David Zomaya]

Will do. Ball in my court for now.


Thank you,

David Zomaya

Tripp Lite<http://www.tripplite.com/>



________________________________
From: Tom Cooper <tom at cooperfamily.xyz>
Sent: Wednesday, May 20, 2020 8:47:28 AM
To: David Zomaya
Cc: nut-upsuser
Subject: Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U

That would be great.  If there is something I can do to collect data or troubleshoot, please let me know.


---- On Wed, 20 May 2020 08:51:14 -0400 David Zomaya <David_Zomaya at tripplite.com> wrote ----


I'm still working remotely, but I should be able to get something set up soon.

I'll reply all here once I have something to report.



Thank you,

David Zomaya

Tripp Lite<http://www.tripplite.com/>




________________________________
From: Tom Cooper <tom at cooperfamily.xyz<mailto:tom at cooperfamily.xyz>>
Sent: Wednesday, May 20, 2020 7:48:32 AM
To: David Zomaya
Cc: nut-upsuser
Subject: Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U

I'm running Raspbian Buster, but given that the error seems to be "higher order" than a hardware issue - one of parsing the protocol?  I suspect that Ubuntu would be a decent "lookalike" to model the issue.


---- On Tue, 19 May 2020 22:31:56 -0400 David Zomaya <David_Zomaya at tripplite.com<mailto:David_Zomaya at tripplite.com>> wrote ----


If I installed and tested against Ubuntu, how useful would that be in general and in this specific case?

I think we've seen a few reports of issues with the newer 3024 protocols and I'd like to help get them sorted out.




Thank you,

David Zomaya

Tripp Lite



________________________________
From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=tripplite.com at alioth-lists.debian.net<mailto:tripplite.com at alioth-lists.debian.net>> on behalf of Charles Lepple <clepple at gmail.com<mailto:clepple at gmail.com>>
Sent: Tuesday, May 19, 2020 9:24 PM
To: Tom Cooper
Cc: nut-upsuser
Subject: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U

This is an EXTERNAL email.  Please take a moment and think before clicking any links or opening any attachments from this email.  If suspicious, please forward to ishelpdesk at tripplite.com<mailto:ishelpdesk at tripplite.com> for review.

______________________________________________________________________
On May 19, 2020, at 9:21 PM, Tom Cooper <tom at cooperfamily.xyz<mailto:tom at cooperfamily.xyz>> wrote:
>
> Bus 001 Device 004: ID 09ae:3024 Tripp Lite
>
We have only had reports of success with protocol 2010 of INTERNET600U (which would be 09ae:2010 in lsusb).

More details: https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_pipermail_nut-2Dupsuser_2020-2DApril_011803.html&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=9Ri1IbEOy_cyZZctw4a1IFxUMKAIwhu2xTRnjanyorI&e=

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This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no responsibility for viruses which may infect an email sent to you from Tripp Lite and which damage your electronic systems or information. It is your responsibility to maintain virus detection systems to prevent damage to your electronic systems and information.


________________________________
This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no responsibility for viruses which may infect an email sent to you from Tripp Lite and which damage your electronic systems or information. It is your responsibility to maintain virus detection systems to prevent damage to your electronic systems and information.

________________________________
This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no responsibility for viruses which may infect an email sent to you from Tripp Lite and which damage your electronic systems or information. It is your responsibility to maintain virus detection systems to prevent damage to your electronic systems and information.
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