[Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U

[Tom Cooper]

That would be great.  If there is something I can do to collect data or troubleshoot, please let me know.


---- On Wed, 20 May 2020 08:51:14 -0400 David Zomaya <David_Zomaya at tripplite.com> wrote ----


I'm still working remotely, but I should be able to get something set up soon.

I'll reply all here once I have something to report.





Thank you,

David Zomaya

Tripp Litehttp://www.tripplite.com/  







From: Tom Cooper <mailto:tom at cooperfamily.xyz>
 Sent: Wednesday, May 20, 2020 7:48:32 AM
 To: David Zomaya
 Cc: nut-upsuser
 Subject: Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U  


I'm running Raspbian Buster, but given that the error seems to be "higher order" than a hardware issue - one of parsing the protocol?  I suspect that Ubuntu would be a decent "lookalike" to model the issue. 



---- On Tue, 19 May 2020 22:31:56 -0400 David Zomaya <mailto:David_Zomaya at tripplite.com> wrote ----


If I installed and tested against Ubuntu, how useful would that be in general and in this specific case? 

I think we've seen a few reports of issues with the newer 3024 protocols and I'd like to help get them sorted out. 







Thank you,

David Zomaya

Tripp Lite






From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=mailto:tripplite.com at alioth-lists.debian.net>
 on behalf of Charles Lepple <mailto:clepple at gmail.com>
 Sent: Tuesday, May 19, 2020 9:24 PM
 To: Tom Cooper
 Cc: nut-upsuser
 Subject: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U  



This is an EXTERNAL email.  Please take a moment and think before clicking any links or opening any attachments from this email.  If suspicious, please forward to mailto:ishelpdesk at tripplite.com for review.
 
 ______________________________________________________________________
 On May 19, 2020, at 9:21 PM, Tom Cooper <mailto:tom at cooperfamily.xyz> wrote:
 > 
 > Bus 001 Device 004: ID 09ae:3024 Tripp Lite 
 > 
 We have only had reports of success with protocol 2010 of INTERNET600U (which would be 09ae:2010 in lsusb).
 
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