[Nut-upsuser] Tripp Lite "Remote Shutdown" when USB cable is attached

[Adam Talbot]

Struck again.  A good dozen hard reboots and I was never able to find any
root cause.  I did gather one last bit of information.  This problem only
comes into play after the BIOS.  The second the call is made to boot from
the disk, the UPS dies.  Does anyone know if I can get a firmware update
for the UPS?  "ups.firmware: 64"

Thanks
-Adam

On Mon, Feb 1, 2021 at 1:39 PM Adam Talbot <ajtalbot1 at gmail.com> wrote:

> I am kinda stuck on this one.  Whenever I attach (USB to a linux box) my
> TrippLite UPS, it "REMOTE SHUTDOWN".  This is a new problem that has
> cropped up in the last 6 months.  At first I thought it was a NUT
> configuration issue, but now I believe this to be some kind of kernel bug?
> When I plug in the UPS, I can see the system logs show the UPS, then
> everything powers off.
>
> UPS LCD shows the below error when I plug in the USB cable:
> "OUTPUT OFF"
> "REMOTE SHUTDOWN"
>
> I tested this against 2 different X86 boxes and a Raspberry Pi. All cause
> the same result in the UPS.  Only one box (nas) has NUT installed and
> configured.
>
> UPS is a Tripp Lite SU3000RTXLCD2U.
>
> I am totally stumped on this one.  Below is a dump of basically all my
> specs.  Any ideas?
> -Adam
>
> root at nas:~# uname -a
> Linux nas 5.4.78-2-pve #1 SMP PVE 5.4.78-2 (Thu, 03 Dec 2020 14:26:17
> +0100) x86_64 GNU/Linux
> root at nas:~# cat /etc/nut/nut.conf
> MODE=netserver
> root at nas:~# cat /etc/nut/ups.conf
> [ups1]
> driver=usbhid-ups
> port=auto
> root at nas:~# cat /etc/nut/upsd.conf
> LISTEN 127.0.0.1 3493
> LISTEN 10.1.1.2
> root at nas:~# cat /etc/nut/upsmon.conf
> root at nas:~# cat /etc/nut/upssched.conf
> root at nas:~#
> root at nas:~# cat /etc/debian_version
> 10.7
>
> Before all this broke, I was able to monitor the UPS and get the following
> info:
> battery.charge: 100
> battery.charge.low: 20
> battery.charge.warning: 20
> battery.runtime: 6662
> battery.temperature: 29.9
> battery.type: PbAc
> battery.voltage: 81.0
> battery.voltage.nominal: 72.0
> device.mfr: TRIPPLITE
> device.model: TRIPPLITE UPS
> device.serial: XXXXXXXXXXXXXX
> device.type: ups
> driver.name: usbhid-ups
> driver.parameter.pollfreq: 30
> driver.parameter.pollinterval: 2
> driver.parameter.port: auto
> driver.parameter.synchronous: no
> driver.version: 2.7.4
> driver.version.data: TrippLite HID 0.82
> driver.version.internal: 0.41
> input.frequency: 60.0
> input.transfer.high: 150.0
> input.transfer.high.max: 150
> input.transfer.high.min: 145
> input.transfer.low: 55.0
> input.transfer.low.max: 60
> input.transfer.low.min: 55
> input.voltage: 123.0
> input.voltage.nominal: 120
> output.current: 1.9
> output.frequency: 60.0
> output.frequency.nominal: 60
> output.voltage: 120.0
> output.voltage.nominal: 120
> ups.beeper.status: enabled
> ups.delay.shutdown: 20
> ups.delay.start: 30
> ups.firmware: 64
> ups.load: 8
> ups.mfr: TRIPPLITE
> ups.model: TRIPPLITE UPS
> ups.power: 226.0
> ups.power.nominal: 3000
> ups.productid: 4004
> ups.serial: 2620ELCPS87A200020
> ups.status: OL
> ups.test.result: Done and passed
> ups.timer.reboot: 0
> ups.timer.shutdown: -1
> ups.timer.start: 0
> ups.vendorid: 09ae
> ups.watchdog.status: 0
>
> root at nas:/var/log# zcat messages.*.gz | grep -i tripp
> Jan 15 11:05:05 nas kernel: [    1.571857] usb 3-1: Product: TRIPPLITE UPS
> Jan 15 11:05:05 nas kernel: [    1.571858] usb 3-1: Manufacturer: TRIPPLITE
> Jan 15 11:05:05 nas kernel: [    1.629210] hid-generic
> 0003:09AE:4004.0001: hiddev0,hidraw0: USB HID v1.11 Device [TRIPPLITE
>  TRIPPLITE UPS   ] on usb-0000:2e:00.3-1/input0
>
>
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