[Nut-upsuser] TrippLite device (09ae:3026)

[Nathan Borson]

I wish to use NUT in HomeAssistant on Raspberry Pi to manage my Tripp Lite
Model SMART500RT1U, Series AG-03AA.
Setup automatically detected the UPS and assigned driver usbhid-ups, but
the logs contain this error:

[10:55:41] INFO: Starting the UPS monitor and shutdown controller...
> This TrippLite device (09ae:3026) is not (or perhaps not yet) supported
> by usbhid-ups. Please make sure you have an up-to-date version of NUT.
> If this does not fix the problem, try running the driver with the
> '-x productid=3026' option, or iterate with explicit '-x subdriver=...'
> option. Please report your results to the NUT user's mailing list
> at <nut-upsuser at lists.alioth.debian.org>.


I did try adding "-x productid=3026" as a custom config item for the device
(also tried "-x productid=3005"), but the same error persists.
I also tried the tripplite_usb driver and those listed in the HCL for
"various" manufacturers, but none of those identified the device at all.

I'm not sure I added the productid parameter correctly; here's how it came
out in the YAML when I added a custom configuration item in the UI.

users:
>   - username: ooops
>     password: *************
>     instcmds:
>       - all
>     actions: []
> devices:
>   - name: SMART500RT1U
>     driver: usbhid-ups
>     port: auto
>     config:
>       - "-x productid=3026"
> mode: netserver
> shutdown_host: false


The HCL <https://networkupstools.org/stable-hcl.html> shows this model is
supported by either driver tripplite_usb (older product ID 0001) or
usbhid-ups (newer product ID 3005), but it says nothing about product ID
3026.

Is there a workaround?

-----------------------------------------------------------
>  App: Network UPS Tools
>  Manage battery backup (UPS) devices
> -----------------------------------------------------------
>  App version: 0.18.0
>  You are running the latest version of this app.
>  System: Home Assistant OS 17.3  (aarch64 / raspberrypi4-64)
>  Home Assistant Core: 2026.5.3
>  Home Assistant Supervisor: 2026.05.0
> -----------------------------------------------------------
>  Please, share the above information when looking for help
>  or support in, e.g., GitHub, forums or the Discord chat.


🤞🙏
Nate
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