[Nut-upsuser] [EXTERNAL] My new Tripplite UPS isn't supported

David Zomaya David_Zomaya at tripplite.com
Sun Jan 3 18:15:35 GMT 2021

Please excuse brevity, I'm on mobile.

You should be able to add the productid to the ups.conf


Thank you,
David Zomaya
Tripp Lite
From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=tripplite.com at alioth-lists.debian.net> on behalf of Tim Gallagher via Nut-upsuser <nut-upsuser at alioth-lists.debian.net>
Sent: Sunday, January 3, 2021 11:08:24 AM
To: nut-upsuser at lists.alioth.debian.org
Subject: [EXTERNAL] [Nut-upsuser] My new Tripplite UPS isn't supported

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I purchased a Tripplite SMART500RT1U which NUT HCL shows as supported.  I am running TrueNAS Core 12.0-U1 which has NUT functionality.  The UPS identifies immediately when plugged in with USB, driver set to usbhid-ups, port doesn't matter but set to AUTO.  It looks like this productid (09ae:3026) needs added to the driver. Until that happens can I add the -x ProductID somewhere to make it run correctly?

Problem: UPS not yet supported
% sudo upsdrvctl start
Network UPS Tools - UPS driver controller 2.7.4
Network UPS Tools - Generic HID driver 0.41 (2.7.4)
USB communication driver 0.33
Duplicate driver instance detected! Terminating other driver!
This TrippLite device (09ae:3026) is not (or perhaps not yet) supported
by usbhid-ups. Please make sure you have an up-to-date version of NUT. If
this does not fix the problem, try running the driver with the
'-x productid=3026' option. Please report your results to the NUT user's
mailing list <nut-upsuser at lists.alioth.debian.org<mailto:nut-upsuser at lists.alioth.debian.org>>.

No matching HID UPS found
Driver failed to start (exit status=1)

Driver ran with productid as suggested
% sudo /usr/local/libexec/nut/usbhid-ups -a SMART500RT1U -x productid=3026
Network UPS Tools - Generic HID driver 0.41 (2.7.4)
USB communication driver 0.33
Using subdriver: TrippLite HID 0.82

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